Sierra Blanca Cabins
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Sierra Blanca Cabins General Policy

OFFICE HOURS:

Office hours are Monday through Sunday, 9:00 a.m. until 7:30 p.m. Guests can reach us during office hours by calling (575) 257-2103.

CABIN OCCUPANCY:

Each cabin has a maximum occupancy limit. If maximum occupancy limit is exceeded, the guest/s will forfeit their reservation and will be evicted. No refund will be given.

NON-HOLIDAY RESERVATIONS:

Non-Holiday Reservations may be made by phone, online booking, or in person. A credit card is required for the deposit which is due at time of booking. On non-holiday reservations, the deposit is equal to one night's stay plus tax. The balance is due upon arrival. This amount may be paid with credit card or cash. Non-payment will result in forfeiture of the reservation and of the deposit. If a reservation is made 48 hours or less prior to check-in, the full amount of the stay will be required at time of booking.

No-shows will be charged the full amount of the reservation.

Guests who cancel at least 7 days before check-in will get 100% of the amount you have paid less a $35.00 processing fee. Cancellations less than 7 days prior to check-in will receive no refund.

This cancellation policy excludes the Holiday reservation cancellation policy.

We are always willing to work with our guests. Please feel free to contact us about your situation.

HOLIDAY RESERVATIONS:

Spring Break

Memorial Day Weekend

4th of July

Labor Day Weekend

Thanksgiving Week

The above holiday reservations may be made by phone, online booking, or in person. A credit card is required for the deposit. On holiday reservations, a deposit equal to 50% of the entire stay (room rate, tax and pet fee) is due at the time of booking; the balance is due 7 days prior to arrival. Both the deposit and balance are non-refundable.

Christmas/New Year's

Christmas/New Year's reservations may be made by phone, online booking, or in person. A credit card is required for the deposit. On Christmas/New Year's reservations, a deposit equal to 50% of the entire stay (room rate, tax and pet fee) is due at the time of booking; the balance is due December 1. Both the deposit and balance are non-refundable.

No-shows will be charged the full amount of the reservation.

We are always willing to work with our guests. Please feel free to contact us about your situation.

PAYMENT:

We accept American Express, Discover, MasterCard, Visa and cash.

Our website's security policy ensures the protection of user data and secure online payments through rigorous measures:

Data Encryption: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

PCI Compliance: Our systems strictly adhere to PCI standards to ensure the secure processing and storage of payment card data.

Strong Authentication: Multi-factor authentication is implemented to prevent unauthorized access to user accounts.

Continuous Improvement: We continuously review and improve our security measures to adapt to evolving threats and ensure the ongoing security of our website and payment infrastructure.

MINIMUM STAY REQUIREMENTS:

  • Spring Break (March 9 -22): Three night minimum
  • Memorial Day weekend: Three night minimum
  • 4th of July: 3 night minimum
  • Labor Day weekend: Three night minimum
  • Thanksgiving week: Three night minimum
  • Christmas Holiday (December 14 – January 5): Four night minimum

CHECK-IN/CHECK-OUT:

Check-in time is 3:00 p.m. Depending upon availability, we may allow earlier check-in. This is at the discretion of Management. Please call or email to inquire if an earlier check-in is possible.

Check out time is at 11:00 a.m. For the sake of our staff and other guests, we ask that this time is respected. However, depending on the availability, an extended check-out time may be allowed with prior approval from management. Check-outs later than 11:00 a.m. without management approval will result in a $50.00 per hour fee.

Thanksgiving Day and Christmas Day are closed to arrival and departures.

During the Thanksgiving holiday and Christmas Holiday seasons, early check-ins and late check-outs will not be allowed.

UNREGISTERED GUESTS:

No unregistered guests are allowed on the property or in the cabins without prior approval from Management.

DAMAGE:

Any damage to or loss of Sierra Blanca Cabins and property while they are occupied is the responsibility of the guest/s and will be charged to the credit card on file. We ask that the cabins are treated with the same care and respect as a personal residence and that they are left in the same condition in which they are found including the placement of furniture and appliances. Failure to do so will result in the necessary fees to restore property to its prior condition. Please notify us immediately if damage to any of the property is evident or occurs during your stay. We also request to be notified immediately of non-functioning appliances or maintenance/mechanical issues to ensure a comfortable stay for all guests. We want all our guests to enjoy their stay and want to do our part to ensure that. We cannot address these issues or remedy them after the guest departs.

PETS:

Cats are not permitted. Dogs (with the exception of pitbulls, rotweilers and Dobermans) 60 pounds or less are welcome with prior approval. No more than 2 dogs per cabin are allowed. The pet fee is $30.00 per stay, per pet. Bringing pets without notice or to cabins will result in extra fees or eviction. On-site there are pet waste stations with bags. Please use them! If you find others have not, contact the office and we will address the issue and clean-up the mess. Pets are not allowed on the beds or furniture and must be in a kennel if left unattended in the cabin. If your pet causes damage to the property or furnishings, we will charge the card on file for repair or replacement. Your credit card will be charged a minimum of $100.00 if your pet necessitates a carpet or upholstery cleaning. All pets must be kept on a leash at all times when outside the cabins. Extra charges may incurred should significant additional cleaning be required. If any of the policies are violated, we will charge the card on file.

CONDUCT:

We reserve the right to limit the number of guests in our cabins and property. We want all our guests to enjoy the beauty of our surroundings without conflict or disruption. To preserve the tranquility of the property and surrounding area, please observe 9:00 a.m. – 9:00 p.m. "quiet time." All music and conversation should be kept to a respectful volume outdoors and indoors. Disturbing, disrespectful noise or activity will be addressed. Management reserves the right to have offending parties removed. Management reserves the right to have removed any guests who misrepresent their identity, size of party, or engage in any unlawful or disrespectful behavior.

FIRE:

Fire is a serious and potentially destructive hazard in this area, particularly during very dry conditions. We ask that all guests familiarize themselves with our policy regarding fire and smoking year-round. Pit or free-standing fires are never allowed. We also ask that you follow the local fire restrictions as well, which can be found at www.ruidoso-nm.gov/fire-restrictions. To report a fire, please call 911 immediately. Please call the office after you have made the emergency call. All of our cabins have fireplaces. There are two propane grills on the property. We ask that you do not use any liquid accelerants in the fireplaces or propane grills. Use wood and starter blocks only in the wood-burning fireplaces. Do not attempt to burn other material in the fireplaces and propane barbecues. Failure to follow these guidelines will incur a minimum fee of $50.00. Please make sure all fireplace screens are in place when enjoying a fire as burns to the carpet will result in a charge to the credit card on file for repair and/or replacement. No fires are allowed in the fireplace on the day of departure. Personal grills are never allowed on the deck of the cabin.

SMOKING:

All cabins are non-smoking inside. Smoking is prohibited within 25' of cabin which includes no smoking on the decks of the cabins. There will be an additional charge equaling $250.00 if there is evidence of smoking inside any of the cabins or where it is prohibited or if smoking material is not properly discarded where smoking is allowed. Fire is always a concern, so please do not throw spent cigarettes on the ground or throw them out the window of the vehicle. There are times that smoking is prohibited by Village order. To keep everyone and the environment protected, please be aware of area smoking bans. If an unintended fire occurs inside or outside the cabin, please call 911 immediately and then contact us.

WILDLIFE:

Wild animals roam the area freely and are part of the beauty of this area. Please do not leave food on the decks or throw it outside. Do not leave food on the picnic tables or grills. Do not attempt to feed any of the wild animals for their protection and yours. When throwing away trash in the dumpsters, please always close the lids.

DEPARTURE ETIQUETTE:

Before departure/checking out, please ensure the kitchen is free of dirty dishes and left-over food (inside the refrigerator and anywhere inside or outside the cabin). All dirty towels may be placed in the bathtub or on the bathroom floor. Please bag all trash and throw away in any of the large tan dumpsters located on the property by the greenhouse. Please return key to the cabin to the office.

If the cabin is left excessively messy, an additional cleaning fee will be charged to the card on file.

INSURANCE AND LIABILITY:

All guests are responsible for their own safety and property and should educate themselves with regard to the environment and weather conditions. The owners of Sierra Blanca Cabins do not assume liability for the loss, theft, damage, or injury (minor or fatal) to persons or their personal property. Guests agree to indemnify and hold the owners harmless for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with guests' use and occupancy of the cabins, including but not limited to claims for personal injury or property damage/loss. Guests are hereby made aware that our insurance does not cover their personal property or persons, nor does it cover damage done by guests.


SIERRA BLANCA CABINS PRIVACY POLICY

Sierra Blanca Cabins agrees to not sell or provide any information about our visitors to any 3rd party. All information gathered through reservations or the use of this website will be used solely for internal purposes.

If you have any questions, please contact us at sierrablancacabins@gmail.com

By booking a cabin with Sierra Blanca Cabins, guests are responsible for and agree to all the conditions listed in all policies.
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